Ⅰ. Service concept

1. Achieve customer satisfaction: establish a customer-centered work style, strengthen service awareness and service skills, effectively ensure the quality of network operation with high-quality services, and win customer satisfaction.

2. Pursuit of high-quality service: constantly improve service content, and pursue the specialization, standardization and diversification of services. Focus on proactive service and personalized service, and shape a high-quality service brand.

Ⅱ. Technical service system

Our company provides on-site debugging training to the relevant technical personnel of the buyer. Through training, ensure that the buyer's technical personnel can fully and deeply grasp the basic principles and debugging methods of the equipment provided, and have the ability to use, maintain, operate and deal with faults.

III. Service Commitment

1. Installation and commissioning: We will send personnel to the site to provide free technical support such as installation and commissioning according to the user's installation requirements.

2. Technical training: We will provide relevant technical training and services free of charge according to user requirements.

3. Quality assurance measures: We provide quality assurance for low-voltage reactive power compensation complete sets of equipment within 1 year after supply. During the quality guarantee period, patrol inspection for users from time to time, such as damage due to quality problems, free repair or replacement. If the supplied product fails, we will be on site within 24-48 hours.

4. Sales service: in line with the purpose of "customer satisfaction is the starting point of all our work", to provide users with pre-sale, in-sale and after-sales service.

Ⅳ. Quality assurance

Bowo (Beijing) Technology Co., Ltd. is meticulous from component screening to packaging, strictly implements ISO9001 quality assurance mode and relevant national standards, strictly manages all aspects of production, and ensures product quality.

As a guideline for providing quality assurance to customers, the company adopts the ISO9001 quality assurance model that includes product design, development and service. ISO9001 quality assurance model has a total of 18 procedural documents, from design, contract review, evaluation of suppliers, raw material procurement, storage, production process control, product inspection, packaging and delivery, after-sales service, etc. have strict requirements. And determine clear operating procedures, work manuals and job responsibilities of each employee, through the training of employees, establish and strengthen the quality awareness of employees, consciously work in accordance with the requirements of ISO9001 quality management system. Ensure the technical level of the equipment, as well as the quality, brand new and reliable equipment purchased and the spare parts supplied, ensure the requirements of long-term use under normal operation and maintenance, and meet all the technical requirements of this note.

Technical service hotline: (010) 62975517 transfer project department

Engineering service hotline: (010) 62976320 to 8005